Data Deletion

You can delete your WalkCoins account and personal data at any time. This page explains how, what gets deleted, and how long it takes — as required by the DPDP Act, 2023 and the app stores.

1. Delete from within the app (fastest)

• Open WalkCoins → Profile → Delete my data and tap Delete my account at the end of that page.
• Confirm twice. Your account is deactivated immediately and permanently deleted within the window below.

2. Request by email

Prefer email? Write to [email protected]from your registered mobile number's associated email, or include your registered mobile number, with the subject "Delete my data". We may verify your identity before acting.

3. What is deleted

• Your profile, mobile number, and device association.
• Your step/activity data held by WalkCoins.
• Your coin ledger, Sparks, streaks, and league data.
• Unredeemed coins are forfeited on deletion (they have no monetary value).

4. What we may retain (and why)

We may retain a minimal set of records where the law requires it — for example, transaction records of completed reward fulfilments for tax/accounting, and limited fraud-prevention signals — for the period mandated by law, after which they are deleted or anonymised. These are not used to re-identify you for any other purpose.

5. Timeline

Account access ends immediately on request. Personal data is deleted within 30 days, except records we are legally required to keep.

6. Revoking device permissions

Deleting your WalkCoins account does not change your phone's health/motion permissions. You can also revoke WalkCoins's access in your device settings (Apple Health / Health Connect / Motion & Fitness) at any time.

7. Questions

Contact our Grievance Officer via the Contact page if you need help or have not received confirmation.